Privacy Policy

Autotech Paint & Body Repairs
Last updated: 15 October 2025

Autotech Car Service respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Who we are

Data Controller: Autotech Car Service
Address: Unit 4 Vulcan Road South Norwich NR6 6AG
Telephone: 01603 418900

Email: info@autotechcarservice.co.uk

Personal data we collect

We collect only what we need to provide our services and run our business.

Contact and booking details such as name phone number email address vehicle registration make model preferred dates and service required
Customer communications such as enquiries quotes approvals and feedback
Vehicle and service records such as work carried out parts used MOT outcomes advisories and warranty information
Payment information billing amount method and status. Card processing is handled by our payment provider and we do not store full card details
Website usage data such as pages viewed form submissions device and browser information approximate location and IP address collected via cookies and similar technologies
CCTV if you visit our premises your image may be captured for safety and security

How we use your data and lawful bases

We use your personal data for the following purposes

Providing services and bookings including MOTs servicing repairs diagnostics and LPG work
- Lawful basis: contract and legitimate interests
Customer care and communications such as reminders updates and replies to enquiries
- Lawful basis: contract and legitimate interests
Payments invoicing and accounting
- Lawful basis: contract and legal obligation
Safety and security including CCTV and fraud prevention
- Lawful basis: legitimate interests
Improving our website and services through analytics and performance monitoring
- Lawful basis: consent where required and legitimate interests
Marketing to existing customers about similar services. You can opt out at any time
- Lawful basis: legitimate interests

We do not carry out automated decision making that produces legal or similarly significant effects.

Sharing your data

We share data only when necessary and with appropriate safeguards

Service and booking partners for online booking reminders and updates
Payment processors for secure card transactions
Parts and logistics suppliers where delivery or warranty registration is required
IT hosting and analytics providers to operate our website and systems
Professional advisers and authorities where we must comply with law or protect our rights

We do not sell your personal data.

International transfers

If any partner stores data outside the UK or EEA we ensure appropriate safeguards are in place such as adequacy regulations or approved standard contractual clauses.

Data retention

We keep personal data only as long as needed

Service and MOT records usually for up to seven years for safety and legal purposes
Quotes and enquiries usually for up to two years
CCTV typically up to thirty days unless required for an incident
Accounting records for periods required by law

When retention periods expire we securely delete or anonymise the data.

Your rights

You have the right to

Access a copy of your personal data
Rectify inaccurate or incomplete data
Erase data in certain circumstances
Restrict or object to processing
Data portability for information you provided to us
Withdraw consent at any time where we rely on consent
Lodge a complaint with the Information Commissioner’s Office. We would appreciate the chance to address your concerns first

To exercise your rights contact info@autotechcarservice.co.uk.

Cookies and similar technologies

We use essential cookies to make the site work and optional cookies to understand usage and improve performance.

Essential cookies required for security forms and basic functions
Analytics cookies to measure visits and improve content
Preference cookies to remember choices such as contact details in forms

Where required we will ask for your consent to set non-essential cookies. You can change your browser settings to block cookies. This may affect site functionality.

Children

Our services are intended for adults. We do not knowingly collect data relating to children.

Security

We use technical and organisational measures to protect personal data including access controls encryption in transit secure backups and staff training. While no system is completely secure we work to prevent unauthorised access use or disclosure.

Third-party links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies.

Changes to this policy

We may update this policy to reflect changes in law or our practices. Significant changes will be posted on our website and the “Last updated” date will be revised.

Contact us

Questions requests or complaints about this policy or your personal data
Email: info@autotechcarservice.co.uk
Post: Data Controller Autotech Car Service Unit 4 Vulcan Road South Norwich NR6 6AG
Telephone: 01603 920 105